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Free Webinar

Avoid CX failure

And empower your team to become your greatest CX asset

What you will learn:

People power your customer experience.

The concept is pretty straight-forward when you think about it. Your employees power the customer experience. They’re the driving force behind everything from sales calls, customer support, and various brick-and-mortar experiences. Your customers interface with them day in and day out — which in turn elevates or dampens your customer experience.

However, that's not the only way your employees touch the customer experience — they impact the content experience, too. The continuity between the two are deeply interconnected as your employees are both the human power and the voice behind all content creation whether that entails design, copy, website development and more. And furthermore, a customer's experience with sales can wind up impacting their content experience and vice versa.

  • Why CX isn’t just one person’s job — it’s everyone’s job
  • How to create personalized experiences through the five principles of content experience
  • How to improve employee morale and boost your CX

Christina Sanders

Inbound marketing manager

Christina joined Lucidpress with years of marketing experience under her belt. She serves as inbound marketing manager developing both B2B and B2C marketing channels. Most recently she worked as a campaign manager at 97th Floor, a digital marketing agency where she managed integrated marketing campaigns. Christina graduated from BYU’s public relations program. Outside the office, you’ll find Christina teaching piano lessons or cooking a new recipe she found on Pinterest.